Special Conditions
Special Conditions form part of the General Conditions of Carriage. Special Conditions contain the applicable rules that arise from local laws and regulations and that apply specifically in a particular country or region. Special Conditions may therefore deviate from the General Conditions of Carriage. You are expected to always read both the General Conditions of Carriage and the applicable Special Conditions of the country or region where you book your ticket.
Online booking
You can book flights for a maximum of 9 passengers (adults and children) per booking. Each adult may accompany an infant traveling on their lap.
Your booking is confirmed when you receive a booking reference. A confirmation e-mail containing all of the details of your booking will also be sent to the e-mail address you provided.
Keep in mind that, in accordance with the provisions of the EU regulation, the customer's right to withdrawal does not apply to airline tickets.
Fares
Fares quoted include all taxes, except where taxes are collected locally at the airport. Fares are only guaranteed when you have a booking reference.
Online payment
To pay online, you need a debit or credit card. The payment will be debited immediately from the card by KLM. In some countries, you can use other payment methods, such as bank transfer, Apple Pay, or local payment methods.
Payment is fully secured by encryption conforming to the highest industry standards.
Special conditions for the France website
Refunds
We remind you that, in accordance with the provisions of the French Consumer Code, the customer's right of withdrawal does not apply to tickets purchased on our website.
Please note that if your ticket is no longer valid and has not been used for transportation, you have a right to reimbursement of taxes as defined in our General Conditions of Carriage, depending on your actual boarding.
You can also contact your usual KLM office. In accordance with the provisions of the French Consumer Code, any reimbursement costs may not exceed 20% of the refundable taxes.
Alternative Dispute Resolution
You can submit a complaint via our online system.
If you have already made a complaint with our customer service department but are unsatisfied with the response, or if you have received no reply within 60 days, you have the possibility to contact the Ombudsman for Tourism and Travel.
Postal address: MTV Médiation Tourisme Voyage -BP 80303- 75823 Paris Cedex 17